Four phases.
No surprises.
Most properties move from inquiry to a signed Letter of Intent in under three weeks. Hub installation follows your operations calendar, not ours. Revenue starts the month tenant traffic does. Below is each phase in detail.
The 30-minute walk-through.
First step is a survey. No legal documents, no commitment. Your facilities lead and our deployment team meet at the property and walk through the spaces being considered. The goal is to qualify whether the property fits and what hub size makes sense.
What we look at
Available BOH or basement space (about 100 square feet minimum), electrical service capacity, water access for cooling, fiber path from demarc to hub room, ceiling height, floor loading.
How long it takes
30 to 60 minutes on-property. ARO drives. Your facilities team participates. No prep required from you. We show up with our checklist and walk the spaces with your team.
What it costs you
Nothing. The survey is on us. There is no cost, no obligation, no agreement signed before or during the survey. If the site does not fit, we will tell you why and that is the end of the conversation.
Sized design and full term sheet within 10 business days.
If the site qualifies, we come back to you with a full proposal: hub design, term sheet, and Letter of Intent. The Letter of Intent is non-binding except as to confidentiality and good-faith negotiation. It exists so your legal counsel and decision-makers have everything they need to move toward a definitive agreement.
What is in the Letter of Intent
Hub configuration sized to your site, year-1 indicative revenue, revenue-share percentage, contract term, exclusivity, insurance terms, end-of-term removal language, indemnification framework, expected install timeline, and any conditions specific to your property type.
What the Letter of Intent is not
The Letter of Intent is not a definitive agreement. It does not commit either side to closing. It exists so legal counsel has a complete picture of the deal before drafting begins. It commits both parties to negotiate in good faith toward a definitive agreement.
What your team does
Your legal counsel reviews the Letter of Intent. Your operations or asset manager reviews the install timeline. Where condo or HOA approval is required, you initiate that process during this phase. We support whatever review your governance structure requires.
From Letter of Intent to definitive
30 to 60 days, typically. Definitive agreement drafted by ARO counsel, reviewed by your counsel, redlined, executed. Equipment ordering does not begin until the definitive agreement is signed.
The build phase, on your operations calendar.
After the definitive agreement signs, ARO orders equipment, schedules install, coordinates with your facilities team, and brings the hub online. Most installs run on a 60 to 90 day calendar from order to setup and testing. The work happens during your low-impact windows.
What happens during install
- Week 1 to 4: Equipment ordering and lead time. ARO places the order with Dell, NVIDIA, and Motivair. Hardware shipping and burn-in happen at our facility, not yours.
- Week 4 to 8: Site preparation. Licensed contractors, coordinated by ARO, perform any electrical, water, or fiber work required at the property. Work scheduled during low-occupancy or low-impact windows.
- Week 8 to 10: Equipment delivery and rack install. Racks delivered, positioned, electrically connected, water-loop connected, fiber connected. Typically 2 to 5 working days on-property.
- Week 10 to 12: Commissioning and burn-in. ARO operations performs burn-in, software install, monitoring setup, security baseline. Tenant onboarding starts in parallel.
What your facilities team does
- Provides scheduled access to the hub room.
- Coordinates with your existing electrical, water, and fiber service providers where required.
- Reviews and approves contractor work performed by ARO's licensed subcontractors.
- Nothing else. The actual install work is performed by ARO and our subcontractors.
What your guests or residents experience
Nothing visible. Install work happens in back-of-house spaces. Public areas and resident areas are not affected. Where electrical or water work requires brief isolation of a portion of the building, that work is scheduled during low-impact windows in coordination with your operations team.
What changes for your team. Not much.
Once the hub is operational, your team's role is small and well-defined. Below is what happens monthly and what to expect in the rare cases when on-site involvement is required.
Monthly
Statement of revenue. Distribution of revenue share. Audit-friendly accounting trail. Sub-meter reading for utility reimbursement. That is the entire monthly cycle on the property side.
Quarterly
Operations review with your asset manager or facilities lead, optional. We share the operational record, any incidents, any tenant changes, the financial trajectory. Your team can opt out of these reviews; we do them on request.
Hardware events
Hardware failures are detected by ARO monitoring and resolved by ARO operations and Dell ProSupport. If on-site access is needed, we coordinate with your facilities team during your operations windows.
Tenant events
Tenant relationships are entirely ARO. Tenant billing, tenant escalations, tenant compliance, tenant churn: all ARO. The property does not interact with tenants directly. The property's revenue share is calculated from gross revenue and is not affected by tenant disputes.
The first step is a 30-minute survey.
Nothing committed, nothing signed. Your facilities lead, our deployment team, a walk-through of the spaces you are considering. We come back within two business days with whether the site fits and what the indicative economics look like.
- Survey, week 130 min on-property, no commitment.
- Letter of Intent, week 2 or 3Sized design and term sheet for legal review.
- Definitive, weeks 6 to 10Signed agreement, equipment order placed.
- Live, weeks 16 to 22Hub commissioned, tenants onboard, revenue starts.